Wachovia redeemed themselves today.
They really did.
I’ll fully admit, after dealing with that fairly awful woman last year, I was loaded for bear going in there today. Told my grandmother before we went in to get her game face on because we were NOT going to leave without getting what we needed and that she should feel free to whack someone with her cane if necessary. (That got her good and pumped up, and I’m still surprised she didn’t punch me in the face just to show she was ready to take on any branch employee.)
Went in, told them what we needed, filled out one more form and that was that. CSR Dan was nice, helpful, polite, awesome, and pretty much a complete departure in attitude from the last person I dealt with at this branch. As it turns out, Grandma did not have to physically be there, which is what I had suspected – seriously, what if she’d done the PoA years ago and broke a hip? Not like I could drag her into the branch to enact it…
By the time we were done, my hands were pretty much shaking from relief. I cannot tell you how much better I feel knowing that as things get worse for her (and unfortunately, they will), we can pick up the ball and run with it with a bare minimum of hassle.
It doesn’t seem like a lot in the big scheme of things, but just being able to take care of these two little accounts for her is going to make EVERYONE’S life so much easier.
(Oh, and Dan, if you’re reading this because you were wondering WTF kind of domain my email address comes from – I saw what you did there with the MM account. I understand completely – and thanks again.)
