I got a tech on the phone at Cox Communications who…
– Had a sense of humor
– Wanted to be helpful (though there really wasn’t anything he could do)
– Saw no need to “pull up my account” just to give me info on the outage in my area
I called to see if I could get any info on the cable beyond the generic recording of “they’re working on it” and I got a very nice guy who explained that they didn’t have a timeline on when it would be done, because it was a fiber cut and they just didn’t know how long it would take to fix it. Then he asked,
“It wasn’t you that did it, was it?”
“Um, no, pretty sure it wasn’t me.”
“Are you sure? Because if it was, I am going to call all the other customers and send them to your house.”
Usually I get some cranky beeyotch who insists on pulling up my entire account history before she sees fit to give me any system status information.
