So, I call the credit union to get decedent accounts to clear 2 accounts and get the final mortgage payoff amount.
Operator tells me there is 34 minute hold time. I tell her to go ahead and put me through anyway, after nearly blurting, “What, is there a run on dead people today?” (Reason #287 why I’m going to hell.) After a couple minutes oh hold she comes back on. Apparently the long wait time is because there is only one person answering the phones in that department, and all she is doing is answering the phones - the rest of the department is in a meeting that will last the rest of the day. (Read: Holiday party.)
Argh. ARGH.
She was at least nice enough not to leave me on hold for a half hour to find that out, and did offer to take my info and have someone call me back. Everyone I’ve ever dealt with at Navy Fed is very nice and helpful, but damn, they are understaffed - every time I am on hold for what seems like forever.
And the pods website is busted again - ever since they redesigned it, it’s near impossible to get logged in. I’m on with some poor woman from live help who is more customer service than tech support and well, I still can’t log in, but at least she’s getting me the info I need.
And people wonder why I like beer.
