60+ pages of documentation written just for this training session.
At least 6 other module specific training documents referenced today, repeatedly, with the STRONG suggestion that they use them as reference material in their day to day calls. (I don’t understand the resistance to the idea that a training document can also be a reference document once training is over.)
A copy of the full spec to one of our more confusing screens. I’ll admit, it’s not written in plain English, but it’s hardly Aramaic, either. “How do you read it?” I’m sorry, I can’t teach you to read. Take 5 minutes, get past the panic that you don’t quite recognize everything right off the bat, read it, think about what you’re reading, and it WILL make sense.
Nearly 3 hours straight of going through all this today. While it still probably doesn’t cover half of what I know about the software, it’s the best I could do.
So, what’s the last question? “Well, who is going to take the ESS* calls now?”
*headdesk*
*ESS = Our employee self service web thing. It’s not perfect, but it’s more stable than it used to be at least. I was the “expert” on it - and not “I’m stronger than everyone else on it, but others can at least muck through ‘expert’”, but “No one else takes those calls.”
