Work is still weighing heavily on my mind - and dammit, it’s the weekend, it shouldn’t do that.
It’s not that I hate the work, or the company, or the people. It’s just that a body can only take so much, and I am just about done.
We started the year with 165 open tickets. We now have 335. This is with 10 people working full time. Not good. The problem is that the newbies don’t know what they’re doing yet and the old timers are rapidly hitting the point of non-functional.
I started the week with 40 tickets assigned to me, ended with 53, and still closed 104 in between, but we only managed to close 566 in total this week. My goal literally has been to just end each day with 1 ticket less assigned to me than I started with - obviously, that didn’t work so well this week. Even if I can manage that, it will take me until the friggin end of April to clear things out.
So, yes, I have 53 tickets in a 335 ticket queue, and of those, only 258 are actually assigned. Yes, I am carrying over 20% of all assigned tickets. Yes, that is hugely fucked up. Yes, I am kinda tired. It’s also a lot of stupid little things, too - my last call on Friday one of the newbies had picked it up, put a note in it of “will call in a sec” and then threw it back into callbacks and never called, so I get stuck with someone who starts the call with “I don’t know anything about billing…†that really should have been handled by someone else. I near put the phone through the window.
There is part of me that wants to just walk into the director’s office tomorrow morning and say “I’m done. You created this disaster, you deal with the aftermath, I’m tired of cleaning up after your unbelievable lack of foresight.” But, that’s also admitting defeat, which I absolutely hate to do.
As much as I’d love to stride out in a blaze of glory after cold-cocking my dingbat coworker*, it’s probably not the best idea.
So, I need to figure some things out.
1) How to deal without losing my mind in the short term and keeping work from continuing to negatively impact the rest of my life.
2) An exit strategy.
I am willing to give it a little more time and see how things shake out. But right now, I can’t see myself sticking around for yet another busy season, not if it’s going to even remotely resemble this one.
*Dingbat coworker is trying very hard to stir up shit. She does not realize how close she is to being very, VERY successful at it and getting her ass dragged out to the parking lot and having the crap beaten out of her while I quote Shakespeare. As many times as I have had to pull her butt out of the fire, bitch can take her superior attitude and shove it.
