It’s been the kind of week that shows that making plans for what’s next isn’t such a bad idea. (Not that I had any illusions of doing this forever anyway, but you know what I mean.)
I feel really bad for our new manager - she’s terrific and we adore her and she wants to fix things, but things just aren’t really fixable. We’ve got 10 people in our group, and 6 of them have never been through a busy season, and 3 of those haven’t even been here three months. So you’ve got 4 people carrying about 70% of the workload in a 275+ ticket queue. The 4 of us are just done. We can’t make the new people get smarter any faster, we can’t shut down the incoming calls, we can’t send a letter to the clients saying “90% of your calls are not real problems, so please stop”… We’re just kind of stuck right now and all we can do is hope things improve.
I know it sounds very pessimistic, but sadly, it’s just reality. I’ve been the most optimistic of anyone in our group that things would get better and we would get through this, but now I’m just not so sure.
Ah well, we shall see what, if anything, today’s core group conference call with the manager brings. It will likely only be a bitch session and nothing else, which is OK cause at least we get to vent.
Speaking of which, it starts at 11 and I should probably get my ass out of here so I can be on time. As one of my coworkers pointed out, “I know you’re fried, you’ve been late getting in every day this week and that is just not like you at all.” She did readily agree that in times like this, the Starbucks stop on the way in is much, MUCH more important than missing 5 minutes of work. She and I have also decided screw the dress code this week - they can fire us if they want. Yes, the revolt of the peasants has started in it’s own small way.
