Because oh my god work is absolutely sucking the life out of me this week.
It’s bad enough we aren’t fully staffed and have pretty much zero control over the incoming workload. (Though I am considering contracting for a backhoe to come in and “accidentally” take out the trunk lines for the phones…) We still don’t have a direct manager yet (she’s still in training) and it’s just a flipping disaster right now. Queue management is basically non-existent, I am the go-to girl for WAY too many people right now, and there just aren’t enough hours in a day for me to get my stuff done AND help everyone else.
On top of it all, I have a call that is this HUGE G-DAMNED OMGWTFBBQ URGENT PRIORITY - that shouldn’t even be mine. I picked up the call, summary of “Followup to call XXX” - well, given that I didn’t have the original call, I should have just left it… But, whoever had it first wasn’t around, so I call, and as luck would have it - the client answered… That was the point where I should have just thrown myself out the window and gotten it over and done with.
Seems the previous call was prematurely closed. Problem oh so NOT solved. Client oh so NOT notified of what they needed to download off the web. Client oh so VERY FREAKING pissed off that up to this point they have already talked w/three different people and they don’t even know who they should be dealing with at this point. So, this is where I come in. If I try and refer this woman back to someone else, she’s gonna have a stroke, so there goes that plan… So I tell her “I am your go to girl on this now. You deal with no one but me. We WILL get this resolved one way or another.” So, I got *that* fire under control, or so I thought, and next thing I know it’s getting escalated six ways from Sunday and I am getting to tell Account Managers, Directors and Managing Directors that you can’t escalate past me - there isn’t anyone to escalate TO. (And frankly, I am this womans best hope at getting it resolved.)
So, I’m stuck with that little piece of hell, we’ve still got incoming stuff flying in, I’ve got other “high priority” calls that are getting neglected (it’s become a matter of “whose problem is most urgent in my mind” at this point, because I don’t have the TIME to work everything I need to work) and by the time the day was over, I was flattened. Completely.
I really would have liked to go to the gym tonight, but when you hit the point where you’re wondering if you’re going to crash the car on the way home, trying to do any kind of physical activity is just asking to hurt yourself.
Only two more days. Hockey tomorrow night, YAY. I think I will just find ANY hockey game to go watch Friday night just to celebrate not telling anyone off and/or getting fired and/or freaking out and walking off the job.
It’s not been a particularly stellar week so far…
