Note to self: Don’t be helpful at 5PM, otherwise you get stuck there til 8, with a dumbassed, nasty client that lies to you from the get-go. And I get to deal with them again tomorrow because I couldn’t figure out their issue tonight… At least they’re west coast, so I get a few hours before the fun begins again.
But, hey, getting out at 8 - absolutely no traffic getting home! Once home, I logged back in and managed to FINALLY recreate a bug that was reported by a client - been trying to nail that down all week. Go me!!
In other good work news, we got our 4th quarter bonus, even though we missed goals. (We made it on calls not going over an hour, but missed on resolution time.) Apparently someone took note of the fact that we busted our asses despite being seriously short staffed and that there was no slacking going on, and felt it would be a good motivator to give us money. Hey, works for me. Additionally, we’re not getting a Q1 bonus at all, they’re going to split the full year budget between Q2,3 & 4, so we’re off the hook though 3/31. It’s actually better that way, gives us a chance to get back up to full speed without losing anything.
I think all of it is in no small part due to the fact that the 2004 Client Surveys came in and phone support ROCKED THE HOUSE. We were the highest rated of any group that regularly interacts with clients. The worst was the account managers, and we got a good laugh out of that.
Another fun thing - I was working an (incredibly stupid) call with a client, claiming impossible things happening. I asked yesterday & today for documentation - went to call her one last time this evening, clicked the call and ALERT! - they’re on support cutoff. BWAHAHAHAHA. I get to close the call and not deal with her dumbass until they pay their bill.
OK, I’ll stop rambling for now, I’m still all wound up from the day, and WOOHOO tomorrow is Friday which means only one thing - DUNKIN DONUTS!!!
