Feels like all I did today was spin my wheels. Somehow I managed to close 21 calls, but it sure didn’t feel like it. Damn queue just keeps getting more and more backed up. We had 133 incoming calls today, but only 122 closed. There are 38 open/unassigned calls sitting out there waiting for the morning. Sure I could have spent another hour or so at the office trying to clear the logjam, but the incoming stuff had quieted down and I was too fried to even think, much less help anyone.
Oh, and folks - if you ever have to call a support line for something, please do it when you can actually work on whatever the issue is you’re calling about. Don’t ask to leave a ticket open because you can’t get off your butt and do what they told you to do until Friday, OK? Thanks. (Not that I ran into that today or anything…but I closed his ticket.)
In “Cindy is a schmuck” news, someone is trying to do something nice for me, and it was a surprise, and it’s one of those times where there is absolutely nothing you can do besides say “thank you!” (especially in this particular instance), even though the voice in your head is going, “dearie, what are you thinking?” I don’t take well to surprises of any kind to begin with, and I feel like such an ungrateful bitch for the fact that I am not all “woohoo!” over it… *headdesk*
I swear, it’s a freaking lifelong thing for me, and whenever I have tried to get across the point of “this is a bad idea”, no matter how I approach it, it results in a complete and utter disaster. So it’s either grit teeth, smile, & be gracious, or piss someone off. I seem to have no ability to get a middle ground. Nary a wonder that I’m still single, and that my family, though they love me, thinks I am a total whackjob…
