OK, NOW I am pissed.
Coworker on other queue is working from home today. No problem with that. However, there is a call for her software, waiting to be picked up, and she is nowhere to be found. She’s not on IM, obviously NOT watching her queue, and her cell phone number has changed and she didn’t bother to update the office, so we have no way of contacting her.
It’s shit like this that results in managers being against telecommuting.