The weather again today can be summed up in one word: shitty.
The long version would be: cold, grey, rainy, nasty and depressing.
This has been a fairly craptastic week. The icky weather has just put me in a tailspin.
Work has been a PITA. I’ve got fourteen calls assigned to me, and about 85% of that is me waiting on clients to send me stuff. Damn, if it’s THAT important - send me the data. Otherwise - don’t call us. Cause right now, to look at the queue, you’d think I couldn’t close a call to save my life. I did let Mgr B know as I left, “It’s really not as bad as it looks, honest.” I have gotten out of work on time (or reasonably close to it) once this week.
My day started with a client getting all huffy on me when I asked her to do something, and then as I am trying to still work the issue she puts ANOTHER call in asking for Manager B, who doesn’t even know who she is, I call back asking again for the data I requested and I get a very sheepish, “I found the problem, we didn’t do X.” (Which I had specifically asked her if they had done…) and “I’ve made a very large problem out of nothing.” No shit, sherlock, because I am sure everyone noticed you put a second call in on the same subject requesting a manager (who she never got, BTW) - so I asked if I could go ahead and close her second call… “oh, yes, of course” Well, I got an extra easy close out of the deal at least, and Manager B seemed genuinely amused at the resolution of the issue.
Then, an exceptionally maddening client emails me. (Fine person, maddening as a client - as are most of our clients) She is replying to an issue closed out about 2 weeks ago. She starts with, “I have another question, and I don’t know if I should put in a new call, but anyway…” Good lord, it’s been two weeks - it’s a DIFFERENT question, put a new call in!! I tell her I am totally jammed up and can’t help her, but I’ve opened a call for her and someone will get her. I get “Okay…………………” back. Okay? How about, “thank you”? Or, “my bad - I’ll put a new call in next time”?
I have another call where I am waiting on design to tell me what the system is really supposed to do so I can decide if it is a bug or not. An email from the call center comes out, tagged to this call, “Please call back” - which surprised me as I had told her we were waiting on another department - I call her and tell her this again, and she says, “Um, that wasn’t what I called about.” Dammit, she wanted to put in a NEW call. And I got stuck with her again. Over pennies. Yes, you read that right. Pennies. And she hasn’t sent me the data I need either. Thank you, call center. Grrrr.
It usually takes me about 45 minutes to get home in the evening. Tonight it took an hour and a half.
My shoulder is knotted up again.
I am so glad tomorrow is Friday. I will spend most of my day clearing my crap out of the queue - no data, no call, have a nice day. Assuming we don’t have another hurricane hit in the next 36 hours, Saturday morning will be spent cleaning up TR Island - it will do me good to get out and do something that has a tangible result I think.
The bright spot to the day, and thank god there is one, is that I discovered a forgotten bottle of Grey Ghost Victorian Red, which is my favorite of all their wines, and it has held up just fine with a bit of age.
To all that have managed to read this far - I realize I’ve not posted a lot of “up” stuff recently - seems the need to spill a bad day out into print is stronger than the need to spill a good day out - I’ll have a good day soon and post all about it, I promise. :-D