A day that starts with a client demanding “what is your extension and the reference number for this call” just isn’t going to go well. This woman..no, wait - beeyotch - then proceeds to call her account manager and complain about how support works and that she doesn’t have a single dedicated support person, and of course - references the call I have with her…
So I get to send emails all over explaining that this is the first time *I’ve* talked to her, and we’ve been trying to reach her since THURSDAY, including one call where she said, “I’m on my way out, call tomorrow.” I got back to her w/ the information she needed and she tells me, “Call me right back and leave it on my voice mail, I’m going to lunch.” That was at 11. So, I do. At about 2:00 I call her back, because I don’t want to hear that “we just left her info on her voice mail” later - and I talk to her, and she still hasn’t checked her damn messages. She also put one of the folks on our other queue through the wringer, too. She’s been marked as a problem. Hell, her whole company has been marked as a problem.
Then there was the other client, who we had tried all day to reach - called and bitched to her account manager - I finally got hold of her - apparently we were supposed to call her assistant. Hey, idiot, if you leave your name as the contact, we’re gonna call YOU. Your assistant isn’t even in the contact list. THEN she complained that her account manager still needed to call her back, too! So, tomorrow I have to call this woman back and her assistant directly, because she is getting all prissy about the callbacks, and frankly, I can see this one getting ugly, because I get the feeling I am going to be advising that they get training.
Then there was the client that I thought was just happy to talk to me. Nope, just turns out he was fishing for answers and was happy to be talking to someone different. Sheesh.
Other than that, it really wasn’t a half-bad day. But damn, those three losers just did me in.
