Queuing software/server it was on went down for 3 hours today. So, we’re routing calls via email and yellow stickies. Fortunately, things were relatively slow.
Dealt with a couple of clients that I never want to deal with again. Not heinously awful people, I just don’t want to deal with them again. :-D
First is always mucking about with exceptionally complicated stuff, doesn’t know what she’s doing and then gets pissed at us when she breaks it. I should have known better than to call her, cause her stuff is NEVER simple or straightforward, but it was in the midst of the server being down and it just didn’t register in my brain. (Usually it’s something along the lines of “Danger! Danger, Will Robinson!” when I see her name, LOL!)
Second started by saying she knew “absolutely nothing” about the module we were discussing, and the proceeded to tell me she was SURE it wasn’t a setup issue. I finally convinced her to print out the setups and start reviewing them. I doubt she actually did it, though. I actually talked to one of her underlings this morning on the same issue, with the same advice. “Sit down and go through the setup with a fine toothed comb.” Which he obviously didn’t do either.
Then I have another client who is passing around my direct number to other people in the company. (I’m flattered, but they’re smack in the middle of a conversion and 9 times out of 10 I have to tell her to call her consultant, this is out of scope for us.)
I think I am going to have to change my voicemail. “Hi, this is , and I am in the office from 8 to 5. If you’ll leave your name and number, I’ll get back to you as soon as I can. If you need to place a NEW call in the queue, please dial 0 now and the operator will connect you to our call center.” I’m getting way too many direct calls that should go straight to the queue, and people who think I am there 24/7.
One of our other groups has a client that gave out our support number to their employees as part of their new employee package. When you have a problem w/ the software, you call your SysAdmin first. Only after that do you call us. You can’t call us and say, “I use the software through the web and my internet connection seems to not be working” We can’t really help you there…
If you were to read our IM’s in the office, you’d think we were some of the meanest people on the planet with the absolute WORST attitudes anywhere. But really, we’re not. We manage to find humor in pretty much every single situation and that’s how we keep from yelling at clients. I still like it.
Looks to be a semi-quiet weekend. A HH for for getting her wings and then a party Saturday night. Plenty of sleeping in time available, which is always good.