I mananged to drag my butt downstairs and grab a beer, some chicken wings and string cheese. Yes, I really am a girl, my fridge just looks like a bachelor lives here.
Today was rough at work, and I wasn’t the only one feeling it. TPIC’s comment was, “This Day Sucks.” I overslept to start off the day, but by the time I got in, I was feeling fine about it - slowed down, stopped and got coffee, realized that breaking my ankle on the way out the door wouldn’t do anyone a damn bit of good.
Got a call from one of my coworkers on a call I did last week about what I should have done - no problem there, the more information I can get the better - except that I worked with her on the call at the time, and did what she had recommended at the time. She convienently forgot that part of it all. Tweaked me no end. If you’re going to give me bad information, at least admit it when you call with the correction.
On to more calls. We sent out stuff that had major function and design changes, and had bugs in it. Support gets to be the first line of “this doesn’t work” and “WTF is this? It wasn’t here before we installed the patch!” Fun with that.
Training. A wonderful break. A bunch of it has to do w/ the aforementioned release. At least we know what we learned/guessed on the fly was right.
Back to calls. Receive a voice mail from someone’s IT department. “We installed the patch like you said, now we can’t get into the screen at all.” Small panic enures as I double and triple check that I directed them to the right version. Get user on the phone - all is well - dumbass in IT renamed the file. Once he named it back to what it was, it worked. He is still having the issue he initially called about, but at least he can get into the screen to see that it’s still broken.
A setup call that even our most seasoned vet said “Send it to consulting”. Gladly.
Informing a client that the issue they are having has been identified as a bug, they’re in the bug queue now and we’ll get the update out to them as soon as it’s available. Her response, “Well, we’ll need it by next Wednesday…” I think I hurt myself supressing the laughter.
Left with somewhere between 4 and 6 calls still in my name.
I am dog tired and it is time for bed.
