In the now three full months I have been in support…
– Some clients are really smart and will exhaust all options, keep every checklist you have ever sent them AND follow it, and document what did or didn’t happen before they call you.
– Some clients want you to just “do something to fix it”.
– I see how 4 billion dollar accounting errors happen. And it’s not the fault of the software.
– It’s very strange, yet rewarding, to be calling the office that you used to work for, and getting to talk to the jerk that always thought you were a total idiot - and tell him he’s wrong. HA!
– Everyone hates doing reconciliations. They hate being told that support doesn’t do reconciliations even more.
– A call that starts out with “Well, I ran these SQL scripts…” never ends well. Do you eat M&M’s you find on the sidewalk, too?
– It’s really cool to be able to fix something.
– It’s still very disturbing to see “Prefers
– It is SO much better than closing the books at month end.
– It amazes me how badly people can screw things up in this system. Honest, I never had these kinds of problems, and I’ve SA’d the system and been a user.
– Though the one person out there that flipped out and hung up on me was a guy, for the most part, women seem to be crankier clients.
– The words “well, we blew away the tables” is not a good thing to hear. If you’re lucky, you can reply to that with, “Well, we’re going to have to transfer this over to tech…”
– Having company sanctioned IM at work rocks.
The company is still impressing me. The president sent out an email last week with some really nice compliments to our internal IT staff for keeping the virus/worm situation completely in check. This week, it was announced that we’re getting flat panel monitors. Everyone. None of that “Level 03 and above” crap - everyone. Period. The rationale? “Well, we’re having a decent year and we’ve been thinking about it, and decided to just do it.” New monitors will be nice anyway, and flat panels will kick ass.
And I love the free bagels and donuts.
