OK, so I’m up and I made it to work. It’s just two of us for the first hour this morning - eep!! I’ve got some sinus/earache thing going on, so I’m not exactly at the top of my game, which sucks cause it’s Wednesday and that’s our busiest day. Have 4 calls still assigned to me that I can’t kill to save my life. I am singlehandedly destroying our resolution stats, LOL.